Social Marketing Journal


Monthly archives for April, 2009

Communication Lines Changing All Together?



The social networking and social marketing landscape has only begun changing the ways we communicate and also what we communicate. Years ago nobody cared what we where doing during every minute of the day. But now it seems important to know what others are during before work, during work and after work with websites like Facebook and Twitter.

People who normally might be timid and quiet all of a sudden want to let the world know they just walked their dog or that they just ate their lunch. Large fortune 500 companies are conducting business and communicating with customers right through sites like Twitter. People would rather find the cable company account on twitter and vent to them than picking up the phone and calling customer service. A customer service call might be between you and that other person but on Twitter the whole world can see your instant complaint. So it is in the best interest of the company representative that is in charge of that Twitter account to resolve that issue as quickly as possible to not tarnish their reputation. Social networks allow news to spread and travel very quickly. Much quicker than prior forms of communication.

Social networking and communication is moving at a speed that is faster than companies can keep up with. People would now rather communicate directly through an online tool than to pick up the phone. We are only seeing the beginning of this cultural phenomenon. A person can fire up a Facebook page and almost instantly be reunited with people they would never even think about communicating with. I had a cousin halfway across the planet send me a message. I haven’t spoken with this person in over fifteen years. The power of social platforms have been immense and are continually changing they way anyone and everyone interact with each other online.

Posted in Social Marketing - Tagged communcation lines, Communication Lines Changing All Together?
SHARE THIS Twitter Facebook Delicious StumbleUpon E-mail

Is Social Media Marketing & Networking Killing the Face to Face?



It is no shock that the social media marketing landscape has changed the playing field of business to business and business to consumer. Years ago you had only a few options to get in front of whom ever you needed to get in front of, phone and mail. The choices and possibilities now are endless with the surge of popularity of hiding behind the computer and reaching out to decision makers on social marketing sites like Twitter and LinkedIn.

Are friend requests the new cold calls? are face to face meetings slowly going away? I think a few years down the road we might see this evolve into the new communication way. More and more people contact us directly through a LinkedIn account or even Twitter. Entire conversations about possible new business relationships right through the messaging tool of a social networking website. Finding a decision maker on Facebook or LinkedIn is not difficult, at all. Crafting the right message when you fire off a friend request is important. You usually have only one chance to get this right so it home with it. Sites like LinkedIn offer a templated message that appears by default. I suggest you tweak it out to show your personality. Present yourself like you would in person. Years ago it would take some really interesting perseverance to cold call a company and get the person you actually want to speak with over the phone. Social networking and social marketing has made that step a bit easier but you have to be smart about how you approach it.

as more and more younger generations flood the workforce we will slowly see a stronger shift in the way business relationships are initiated at first. It will still be many years of cold calling and direct mail but someday everything will be digital. We already see the clients that initiate business talks using a social networking site want to continue to communicate through that particular website. Some might shift over to emails but regular face to face meetings and often times phone calls are non existent.

Posted in Social Marketing - Tagged Is Social Media Marketing & Networking Killing the Face to Face?, social marketing communication, social networking communication
SHARE THIS Twitter Facebook Delicious StumbleUpon E-mail
« Older Entries

Recent Posts

  • How much Time do you Spend Daily on Social Media?
  • 5 Ways Twitter can Grow Your Online Business
  • Think Before Your Speak On Any Social Platforms
  • Where Would We Be Without Online Social Networking?
  • Communication Lines Changing All Together?

Categories

  • Facebook
  • Myspace
  • Reputation Management
  • Social Blogging
  • Social Bookmarking
  • Social Content
  • Social Marketing
  • Social Marketing Books
  • Social Networking
  • Video Marketing
  • Web 2.0
  • YouTube

RSS Syndication

  • All posts
  • All comments

EvoLve theme by Blogatize  •  Powered by WordPress Social Marketing Journal

Receive FREE SEO Tips!


We value your privacy. You can unsubscribe anytime.